INTAP offers ServiceNow® centric services. ServiceNow® is a powerful Service Management platform for managing IT and non-IT processes, helping you to rapidly reduce costs, lower risk, improve business agility, and boost IT innovation. And since it’s built on an enterprise IT cloud platform, no infrastructure is required.
Traditional IT Service Management (ITSM) solutions do not support the changing needs of today’s businesses. Modern applications and infrastructure demand a more efficient, agile and innovative service desk. ServiceNow® is the perfect fitment.
Organizations need a common system of records (CMDB) to achieve end to end transformation for your IT and non-IT services through a single cloud-based platform.
INTAP is a specialist in delivering successful Service Management program across all areas of your business.
Our unique experience includes:
- IT Service Management
- Customer Service Management
- IT Operations Management
- HR Service Management
- Application Development on Runtime Platform
We strive to help you maximize your investment in service management across IT and the business.
We provide you with the intelligence to examine your current state and design a target state by identifying opportunities and resolving business challenges. We have the capability to perform continuous improvement analysis and redesign of processes and operating models or fully re-engineer radical change across people, processes and technology.
Design & Build
Aligned with our best practices, we architect the overall solution and work closely with resources to provide capability uplift for your workforce. Our skills include solution architects, application developers and integration leads across a multitude of tools and disciplines.
We provide complete program and project management services including governance, senior stakeholder engagement, project tracking, project health and reporting. We work closely with your organization to deliver communication plans, training and education and non-disruptive deployment strategies.
We work with you to align your people, process, organization structure and technology with your business strategy and help develop culture, innovation and agility capabilities to meet long term objectives. We assess readiness for transformation so that effective plans can be developed such as success criteria, identification of program risks and mitigation strategies. We identify opportunities to accelerate your business capability, realize value through well managed change and integrate your best practice frameworks and methodologies to achieve continuous improvement in your organization.